ISSUES LIST


SupportedPlatforms
1What technology platforms does BotFilter support?

At the moment our product is running on LAMP platform (Linux, Apache, MariaDB or MySQL, PHP).
 
We plan to release a build of «client module» with support for Nginx server in the near future. The next step is to release a server version of the application for corporate clients, running on the Python and Ruby on Rails (RoR).

MinRequirements
2What are the minimum system requirements for a client site server?
For the correct operation of client side maintenance scripts («client module») it is necessary an Apache 2.0 server and PHP 5.3 or older to have been installed. The build version of the client module for Nginx server is currently in our production, please follow the updates on our Trello public board.
InstallationNeeds
3What data do I need to provide to your service’s technical support team for the installaton the client's module on my site?
Installation of «client module» on your site, as well as the individual system configuration is carried out exclusively by our specialists.
 
To perform the integration we need to get from you:
1. Access to the root folder of the client site via FTP, with write rights.
2. Access to the administrative part of your CMS with developer rights.
InstallationWorks
4How does the integration process work?
1. Our administrators create an account for each client on our server.
 
2. The technical support team creates a folder with our files (PHP, JS, HTML, etc.) in the root directory of the client’s site.
 
3. Our experts will inspect the .htaccess file on the side of a clint site, after that they will add an additional scenario block for correct joint work of your website with our platform.
 
4. In the next step our team will analyze HTML templates of your site design and plug into them client module through JS-script.
 
5. Then we analyze the structure of your site engine or CMS system and implement a gateway connecting client module placed on your site with the gateway on our servers processing data via API.
 
6. We compile a set of scenarios specifically adapted to your project, test the connection and then fine-tune and calibrate it. The whole process is individual for each client and unique. This is necessary because all customers have different needs, different behavioral patterns of their typical visitors, and there are also different nuances of site engines and hosting providers.
 
Integration complete and your site is protected!
IntegrationCosts
5Will the client require any additional costs for integration and additional staff on their side?
No, there will be no additional costs on the part of the customer, you can be sure. You are simply paying the subscription fee for your chosen tariff. Integration of the «client module» with the client site, system maintenance and preparation of analytical summary and reports is done exclusively by our specialists. That’s why you won’t need any additional staff and extra costs. We strive for maximum transparency in our pricing.
SupportedCMS
6Does your service compatible with any site management systems (CMS) or unique site engines?
Our comprehensive protection service is compatible with any content management system (CMS) or unique site engines that run on the LAMP platform. For most popular content management systems we have already developed and tested client modules. Integration with theese engines will take literally a few days. Our system is also easily integrated with any unique site engine or corporate web infrastructure.
ThreatTypes
7What types of threats does «BotFilter» protect against?
The service of comprehensive protection web infrastructure «BotFilter» is aimed at protection against the most advanced content parsers and «scrubbers , services of price tracking or industrial espionage, individual fraud and SPAM attacks, automatizeid or human floods in comments or contact forms. The system is also capable of protecting you or providing timely warning against low- and medium-intensity DDoS attacks and brute-force.
BruteForce_term
8What is a «brute-force»?
It is one of the most popular and effective methods of hacking, carried out by machine matching a password to the administrative or protected area of the system.
ClickFraud_term
9Does «BotFilter» protect our website from DDoS-attacks?
Our service was not originally intended to protect against this type of threats, we position our product exclusively as a service for deep traffic analysis taking into account behavioral factors and protection of the site from target bots and attempts to penetrate its closed infrastructure. However, «BotFilter» can handle small and medium-intensity DDoS attacks that may be authorized by your competitors and are more amateur than professional. It is usually such attacks that small and medium-sized businesses face.
However, if you are in need of protection against DDoS attacks, we recommend that you use another service or move to a hosting site with this feature.
AntiDDoS
10How does the system help to fight «flood», spam and «cyber-bullies»?
In the vast majority of cases «flood», SPAM and other types of «cyber-hooliganism» are produced by specialized bots. All these bots are easily recognized by our system, and even if they are quite advanced that they able to pass through the first two stages of filtering, then they will respond to a deep analysis of behavioral factors (see diagram) or in the process of further «tracking». In the latter case, the intruders will manage to disturb you, but they will do it only once, until the system collects all information about their method and prepares a scenario for blocking.
ProtectForms
11Is the service «BotFilter» able to protect the online store from price monitoring services and industrial espionage?
Yes, this is one of the general functions of our product!
ProtectPrice
12Is there a risk of difficulty indexing the site by search engines after connecting to the service?
No, there is no such danger! The system blocks exclusively illegitimate traffic, real users and search engine bots have unrestricted access to all pages of your site. However, it should be understood that the speed of page loading after connecting to the service may increase slightly.
AspectSEO
13Is there a risk that the system will block the real visitor of the site and has in the product tools for its self-unblocking?
Theoretically, this situation is possible, but we have foreseen it. In this case, the blocked user will see «blocking page» and to continue working with the site he will need to enter CAPTCHA. We use a dynamic interactive graphic CAPTCHA in a game genrethe with two levels of protection, this way it’s almost impossible to hack it with any advanced bot, but the live user will pass this test easily.
SelfUnlock
14Our site uses PHP, but we work with Nginx, not Apache, can you install protection on our site?
Yes, this feature already exists in the current version of our client module. But now this feature is available only to customers of «Tycoon» with highload-projects. For more information, please contact the technical support.
UsingNginx
15What is a «block page» and why it is so important?
The block page is a page that the blocked user or bot can see. To achieve maximum effectiveness in fighting high-tech bots that can emulate the behavior of alive users, we had to tighten some conditions for living visitors to the site. Therefore, there is a small but still, the probability of blocking not only bots, but also some real users. To «sweeten the pill» for those sorrowfuls whose behavior was perceived by the system as highly suspicious, we made our blocking page branded and stylish, and the entry of a CAPTCHA realized with playful manner.
 
We can create the design of this page according to your individual style and using your design layout. The CAPTCHA input method can be absolutely anything is you able to think of.
SelfUnlock_Page
16What is the difference between a «branded» blocking page, available on «senior» plans, and a standard one?
By default, we offer our clients to choose one of the pre-installed pages in the system. On such «standard» page will be located the illustration (to choose from available), information about blocking, logo of our service and dynamic graphic CAPTCHA, where to unlock the user is required to enter the word «B-O-T-F-I-L-T-E-R». Your brand information will be missing on the standard blocking page!
 
On the «branded» blocking page we place your company logo and can place any image as you request. You can also request the user to replace a word when entering a CAP. Information about our service and its logo will be placed modestly at the bottom of the page.
SelfUnlock_PageBranded
17What «customization» options of the blocking pages exist for the «Tycoon» tariff?
For users of «Tycoon» tariff we provide the widest ability of blocking page design customization. Our system features not only allow to install on this page «rotator» with advertising or any other relevant information of your resource («hot» news or popular articles), but also to implement a design similar to the main page of your site or standard 404 error page that you use. If you have your own R&D department or a designer in the team, you can design the lock page yourself according to our template and our requirements, and we will integrate it into the system. We can also implement any graphic CAPTCHA - from rebus to simple indie game.
 
There are some limitations on features and design, please contact our technical support for more detailed information.
SelfUnlock_PageTycoon
18Can you set the traffic analysis with blocking trigger during the preloading of the page?
Of course, we can set a traffic analysis with a trigger lock at the page preloading, but in this case the page load speed will increase and the user will waiting for some time until the system inspecting his or her computer environment and behavior factors.
In these system settings, no one bot can get access to any of your page. However, you should be aware that you are sacrificing the speed of loading pages. This is not critical for popular media, especially given the standard practice of handing out advertising modules before loading a portal, but we strongly recommend that you use this feature with caution if your site is online shop or content project.
SelfUnlock_Preload
19Does your service protect my site from bots collecting email addresses and phone numbers?
Yes. These bots are blocked at the first two stages of filtering (see maintenance schedule). They are fairly simple bots.
Protection_PhonesEmailes
20Our website uses your system, but all our forms are already protected by CAPTCHA built into the CMS. Will SPAM come if we disable the CMS built-in CAPTCHA?
No, SPAM will not come. Except for the rare cases when it is sent by a alive user. But in this case, the drop can not stop it, and from this, alas, no way to protect. But with all other cases our service will easily cope!
Aspect_CAPTCHA
21How long will it take the BotFilter technical support to connect the site to the system?
It usually takes 2-4 hours to coordinate, connect and calibrate the simple sites and online stores system, but for complex projects and corporate ecosystems it can take 7-14 business days. We connect all clients manually, so there may be some delays in the case of a large number of one-time calls to our service.
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